As one of the world’s leading customer engagement platforms, Twilio leverages the power of the cloud to enable personalized interactions and trusted global communications via web service APIs.
With more than 7,600 employees and a service available in more than 150 countries, the company is transforming customer experiences for organizations big and small across the globe.
But Twilio’s disruptive and cloud-oriented spirit is not exclusive to the product and development teams. It’s embedded into every function within the organization, including their innovative legal team, which has jettisoned a time- and resource-intensive discovery process dependent on outside counsel and off-the-shelf tools for a streamlined approach that yields six-figure annual savings.
We cover Twilio’s success story in a case study released by Logikcull today.
Download Twilio’s case study here.
Twilio’s new approach to discovery, where the company’s legal team conducts data collection, analysis, and review in-house with minimal assistance from outside counsel, has yielded:
- A streamlined discovery process, which allowed the team to save 1,470 hours in the past two years
- A significant reduction in external legal expenses, with $360K saved to date
- Less reliance on outside counsel for matters of any size
- A better relationship with outside counsel as collaborating in the same platform has driven alignment
- Data reductions as high as 70% prior to doc review
“We see data reductions of 50-60% on average prior to doc review. They can get as high as 70% in some cases. That’s because we’re able to easily pinpoint non-relevant data and cull it.”
- Matthew Gainer, Senior Manager, Litigation at Twilio.
Handling Discovery End-To-End 3x Faster
Until two years ago, Twilio’s litigation team—comprised of Matthew Gainer, two paralegals, and a litigator—were conducting most discovery in Google Vault, where they would take a broad first cut at the data thought to be relevant. It would then spend hours exporting that data before sending it to outside counsel, whom Twilio involved in more than half of its matters.
The team soon realized that Google Vault wasn’t enough for them to grasp the nature of some cases, and the process was too time-consuming and difficult to scale.
"There's only so much you can do within Google Vault to reduce data volumes. There are some okay ways to search, but getting a granular view of your data is what we were lacking. By taking Vault data out and putting it into Logikcull, we reduced our overall data volumes significantly."
- Matthew Gainer, Senior Manager, Litigation at Twilio.
That’s exactly what brought them to Logikcull.
By leveraging Logikcull’s direct Google Vault integration, Gainer and his team now collect Google data with just a few clicks, saving an estimated four-to-five hours on each data pull. For other data types, like Slack conversations, they just drag and drop their files directly into the platform.
From there, Logikcull automatically deduplicates, indexes, organizes, and makes searchable documents of all kinds, allowing the team to easily filter down data by dozens of criteria and run searches against the paired-down results.
This powerful culling and filtering yields data reductions of 50 to 70% on average prior to document review, which in turn enables the team to conduct the review and complete productions entirely by themselves. Outside counsel is no longer needed for most matters.
This allows Twilio’s team to move much faster—especially in high-velocity matters and investigations, where they can get started in minutes and go from collection to production 75% faster than before.
Developing a More Agile, Cost-Efficient Discovery Process—and a Better Relationship with OC
With Logikcull, Twilio’s team has developed the internal bandwidth to handle most of their discovery projects internally—without having to add headcount or resources.
By integrating the discovery platform with their main data sources and leveraging its processing and review capabilities, the team has become more independent and agile and has been able to save 1,470 hours and $360K to date in unnecessary external legal costs.
However, for those matters that do require OC’s intervention, Twilio’s team is now also observing an improved relationship with their outside counsel. By inviting them to conduct the document review inside of Logikcull, they have found a more effective and transparent way to collaborate in real-time, which keeps both parties more aligned toward their common goals.
